Cancellations –
No Cancellation Policy in cases when the order has been shipped. In a situation when the order is not shipped, we have no Refund Policy but a Credit Note Gift Card Voucher Facility.
Email 📧 Us : pixiedustbypraggyajaiswal@gmail.com
*Gift Card Voucher Policy (Credit Note) *-
In a situation when the order is not shipped, we have no Refund Policy but a Credit Note Gift Card Voucher Facility.
Option 1 – Pixiedust can then generate a Gift Card Voucher that you could purchase worth that amount at a later date with no extra costs.
Option 2 – you could gift this Credit Note 🎁 as a Gift Card Voucher to any of your friends or family. They can buy any products worth the same amount from www.pixiedustcandles.in with the Voucher Code. Contact us for the Voucher Code.
Email 📧 Us : pixiedustbypraggyajaiswal@gmail.com
Can Pixiedust Cancel an Order or any item from the main order ?
Yes it could be possible that our specific products go out of stock. In such cases www.pixiedustcandles.in reserves the rights at anytime after the order placement to decline or cancel the order or a part of the order.
In such situations , when Pixiedust cancels an order or any item in case a product goes out of stock.
Pixiedust will Refund this amount within 5-7 working days. Email 📧 Us : pixiedustbypraggyajaiswal@gmail.com
Return Policy –
Pixiedust has No Return Policy after the order in placed and shipped. In special case the products delivered are damaged, we have no return no refund policy.
Email us with the photos of the damaged products with your postal address details and we shall replace the product and deliver a new product. Pls note that Pixiedust will replace with and deliver the same product purchased and no other product.
Pixiedust will *Replace the damaged products * within 5-7 working days.
Email 📧 Us : pixiedustbypraggyajaiswal@gmail.com
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
When will I get my money back?
In case of cancellation before shipment or if it is being returned, we process the refund once the products have been received and verified at our warehouse. We will initiate the refund or replacement process only after verification of the products being received by us is unused and undamaged.
Pixiedust will Refund this amount within 5-7 working days. Email 📧 Us : pixiedustbypraggyajaiswal@gmail.com
How do I return any damaged item purchased on pixiedustcandles.in?
Pixiedust has No Return Policy after the order in placed and shipped. In special case the products delivered are damaged, we may have a return , replacement of refund as applicable after the verification of the products.
Email us with the photos of the damaged products with your postal address details and we shall replace the product and deliver a new product. Pls note that Pixiedust will replace with and deliver the same product purchased and no other product.
Pixiedust will *Replace the damaged products * within 5-7 working days.
Email 📧 Us : pixiedustbypraggyajaiswal@gmail.com
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
*How to Contact Us for any queries * –
Please call our customer care no + 91 9209132791 (Monday to Saturday, 10AM to 5PM) or email us at pixiedustbypraggyajaiswal@gmail.com mentioning your Order ID.